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Visitor information centre

The heart of the region is  the Visitor Information Centre (VIC). Here you'll find friendly locals to welcome you to Port Stephens armed with a wealth of knowledge ready and waiting to help all of our visitors.

We all love visitors to our region … in fact that's how most of us "locals" landed here in the first place! But nobody loves Port Stephens more than the VIC team! You can tell when you meet them. They'll welcome you and invite you to "make yourself at home" in Port Stephens ... their home. They'll help you discover the coldest beer, the highest lookout, the best surf beach, the restaurant with the best view, the easiest bush walk, the most challenging trek, the freshest produce, the closest doctor, the best hairdresser, the nearest laundromat,  the free car parks… you name it - the VIC team will know it. And if they don't... well they'll do their darndest to find out for you.

They'll give you free maps and brochures, handy tips and local knowledge as well as a warm welcome and a friendly smile to help you make the most of your stay and enjoy every day while you're here.

They also have a range of Port Stephens handmade, quality gifts, souvenirs, tea towels and a whole lot more to remember your visit by.

Find out more about where to stay and what to do while you’re on the Port Stephens Tourism website.

What we offer?

Aside from expert local advice on all things Port Stephens, the VIC (as fondly known) also provides the following services:

  • Accommodation and Tour booking service for individuals and groups
  • Free wi-fi
  • An extensive range of local merchandise and souvenirs
  • Gift vouchers for all occasions
  • Superior local information and knowledge
  • Complimentary brochure displays for 300+ Destination Port Stephens members
  • Maps for purchase
  • Local and Regional Visitor Guides, maps and touring guides
  • Public toilets with accessible facilities

Our address

60 Victoria Parade, Nelson Bay NSW 2315

Opening hours

  • Monday to Friday – 9am to 4pm
  • Saturdays – 9am to 1pm
  • Sundays – closed

Christmas School Holiday opening hours

  • Christmas Day – Closed
  • Boxing Day – 10am to 3pm
  • Tuesday 27 December – 9am to 4pm
  • Wednesday 28 December – 9am to 4pm
  • Thursday 29 December – 9am to 4pm
  • Friday 30 December – 9am to 4pm
  • Saturday 31 December – 10am to 3pm
  • New Years Day – Closed
  • Australia Day – Closed

Public holiday closures

  • New Year’s Day – Closed
  • Australia Day – Closed
  • Good Friday – Closed
  • ANZAC Day – Closed
  • King's Birthday (12 June) – Closed
  • Christmas Day – Closed
  • Labour Day – 9am to 1pm

Our friendly staff are also available to help visitors seeking information about Port Stephens on 1800 808 900.

Contact us