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Community Satisfaction survey

At Port Stephens Council we are committed to continuously improving our performance and how we deliver services to our community.

Community Satisfaction is one of our 7 key metrics and a 2021-2022 Operational Plan action. The annual Community Satisfaction Survey (CSS) asks our local residents their opinion of our services and facilities. The CSS provides data for measuring progress on a number of our Community Strategic Plan Indicators and Operational Plan Effectiveness Measures.

The survey has been conducted for more than 10 years providing community insights on a number of matters including:

  • Levels of satisfaction with Council’s overall and individual services and facilities
  • Community improvement ideas for Council
  • Deep dive on roads
  • Community wellbeing and engagement

Each year the data gathered from the CSS is used to develop a report which outlines the aggregated results and trends.

  • View the 2022 Community Satisfaction Survey summary here.

Community Satisfaction Survey 2022

Download: Community Satisfaction Survey Report 2022 (PDF 1.8MB)

Previous reports

View the Community Satisfaction Survey report from previous years:

Please contact Council if you want to view the Community Satisfaction Report from previous years.