Request for compensation
The process of investigation and determination can take 4 to 6 weeks. There can de delays in obtaining information (such as information required from third parties, contractors or witnesses). While we aim to respond to claims as quickly as possible, claims brought in negligence can be complicated.
Understandably, we are unable to use ratepayers' money to pay compensation unless a clear legal liability has been established.
Yes, i is your right to engage a lawyer at any time. However, the decision to do so is entirely a matter for you and we accept no liability for legal costs you incur. The issue of legal costs and the risks associated with litigation is something you should discuss with your legal advisor.
It is unlikely that Council will be liable to pay compensation under the following circumstances:
- you aren't able to establish the cause of the damage
- the damage was caused by a weather event
- when Council is complying with its statutory duties under relevant legislation
- damaged caused by tree roots when Council was not previously aware of the problem
- damaged caused by a contractor acting on behalf of Council, for example, roadworks, parks maintenance - these claims will be referred directly to the contractor to respond to
- incidents relating to the condition of the pit lids or other infrastructure belonging to utility companies.