Moderation rules

Engaging with PSC on Social Media

We're dedicated to informing our community about the services, projects and programs that Council delivers and will respond to your comments and messages promptly:

  • We actively monitor our social media accounts during business hours.
  • If you have complaints or urgent requests, please reach out to us via our Contact us webpage or use our online services instead of social media.
  • For non-urgent enquiries, if you send us a direct message, we’ll pass it to the appropriate Council department for a response.
  • Comments and direct messages on our platforms are not regarded as formal correspondence.

Rules of Engagement

Be Polite

Our social media platforms are a public space. Please engage with our Council staff in a respectful way and be considerate of potential audiences and contributors.

We encourage constructive feedback, but personal attacks on members of the community, Council Staff, Councillors, or the Mayor will not be tolerated.

Don't do the following:

  • Abuse, harass, stalk, threaten, defame, attack, humiliate, intimidate, or otherwise violate the legal rights of other contributors and/or Council staff;
  • Post content which:
  • is insulting, threatening, or hateful towards a particular group of people, including Council staff or Councillors;
  • is offensive, obscene, vulgar, or violent;
  • Is misleading, deceptive, or contains false information (ie information that has since been updated, has not been supplied, or has not been cleared by Council) about current services, facilities or projects;
  • contains personal website and/or email addresses, telephone numbers, or any other personally identifiable information relating to someone other than yourself;
  • identifies staff members or their family by name;
  • incites hatred based on race, religion, gender, nationality, sexuality, socio-economic status or any other personal characteristics;
  • You do not have the legal right to post (eg material that infringes the copyright or other intellectual property rights of another person or material that is confidential);
  • Advertises or offers to sell any goods or services for any commercial purpose unless you have Council's written consent to do so;
  • Uses an account that obscures your identity and spams Council's social media platforms or website by sending multiple copies or versions of comments or correspondence.

See here for complete social media guidelines

Information Accuracy

Privacy

We do not collect or record your personal details, such as your identity or email address, through our social media platforms. We encourage you to check Facebook's privacy policy for further assurance.

For more information on our website privacy policy and how we manage user information when accessing our website and online forms, please see here.

Breaching our community guidelines

If a user's content repeatedly breaches our rules (three times), they will be blocked or banned from our social media channels. In such cases, we'll clearly communicate the reasons for this decision.

Thank you for helping us create a safe and friendly space online! #letsbebetteronline