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Port Stephens Council is committed to seeking and receiving feedback and complaints about our services, systems, practices, procedures, products and complaint handling. Such complaints provide Council with an opportunity for improved service delivery.

Any concerns raised in feedback or complaints will be dealt with within a reasonable time frame, in accordance with Council's Customer Service Charter that can be found on the Policies page.

Council has adopted a Complaints Handling policy that can be found on the Policies page. In addition to the policy, a Complaint Handling Factsheet is available.

For more information call Council on (02) 4988 0255 or email council@portstephens.nsw.gov.au.