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Update on COVID-19- The safety of our communities, customers and staff is our top priority. We are continuing to monitor daily developments in response to COVID-19. Find out the latest.

COVID-19 community support

Last updated: 26 Oct 2020 8:47am

We know our community is continuing to be impacted by COVID-19. We're working with our community sector partners to make sure people in Port Stephens are getting the support they need during this difficult time.

We've also pulled together a list of useful support services across a range of areas below. There is help out there — we encourage you to reach out if you need it.

Local support services

Given these fast changing times, it’s likely that this service provision will change. We are regularly checking in with service providers and keeping information as up to date as possible.


  • Services: Youth
  • Details: Now offering a mix of in person, phone and online appointments
  • Contact: Maitland 02 4931 1000 or Newcastle 02 4929 4201


  • Services: Youth
  • Details: Face to face appointments now available
  • Contact: 0490 716 265

Meals on Wheels

DARA Meal Home Delivery

  • Details: Free weekly meal home delivery for anyone in need of food support. DARA Community Kitchens at Raymond Terrace and Nelson Bay are closed.
  • Contact: Register at dara.org.au/home-delivery or call 02 4979 1339.

Hunter Water

  • Details: Payment support plans for COVID-affected residents and businesses

Family and Neighbourhood Centre — Raymond Terrace

Tomaree Neighbourhood Centre

  • Details: Doors are closed to public, emergency relief assessment over the phone with collection at the door of the centre
  • Information, referral and advocacy available and crisis support for grocery items
  • Energy accounts payment assistance — assessment over the phone
  • Contact: 02 4984 6220

Compass Housing

  • Details: Rough sleeper support — free accommodation, 24 hour support line
  • Contact: 1800 718 207

Interrelate — Newcastle

  • Services: Relationship services, counselling, family support
  • Contact: 1300 473 528

The Salvation Army

  • Details: Family stores have reopened, not taking donations.
  • Emergency welfare assistance over the phone, vouchers being posted out.
  • Contact: 1300 371 288

St Vincent De Paul

  • Details: Food, fuel, clothing, household goods and expenses emergency support.
  • Contact: 02 4981 4835 — Nelson Bay area servicing up to Anna Bay
  • Contact: 02 4961 6885 — for those West of Anna Bay. Someone should get back to you the next working day

Disability Services Australia

Hume Housing

Yacaaba Centre

  • Services: Housing, counselling or assistance related to domestic violence or care packs
  • Details: Office closed, counselling via appointment over the phone or online
  • Clients can access hampers on Monday and Thursday from 1 to 3pm. No entry to centre, must ring doorbell.
  • Contact: 02 4984 2176 or contact@yacaaba.onmicrosoft.com

Worimi Local Aboriginal Land Council

  • Details: Office remains open but activities including Sand Dune Adventures are closed.
  • Providing support for Worimi LALC members.
  • Contact: 02 4033 8800

Karuah Local Aboriginal Land Council

National support and resources


  • Details: 24 hour crisis support chat (phone, webchat and text)
  • Resources for mental health and wellbeing
  • Contact: 13 11 14

Suicide call back service

  • Details: Phone and online counselling for anyone who is suicidal or concerned about someone
  • Contact: 1300 659 467

Kids Helpline

  • Details: Online and phone counselling
  • Kid friendly online tools for coping
  • Contact: 1800 551 800

Domestic Violence Line

  • Details: Phone crisis counselling and referral service for women
  • Contact: 1800 65 64 63


  • Details: LGBTI peer support and referral
  • Webchat and phone
  • Contact: 1800 184 527

Australia Post

  • Details: Pharmacy home deliver service for vulnerable groups
  • Contact: Call your local pharmacy and ask


  • Details: Up-to-date information for NDIS recipients
  • Easy to read resources
  • Contact: 1800 800 110


  • Services: Community sector support
  • Details: Online resources available for community organisations

Information for older Australians

  • Details: Online resource for older Australians, their family and friends