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Update on COVID-19- The safety of our communities, customers and staff is our top priority. We are continuing to monitor daily developments in response to COVID-19. Find out the latest.

Financial Hardship Application

We understand that the COVID-19 pandemic has financially impacted many people and businesses in our community. In response, we have made our existing financial hardship measures easier to access for ratepayers, commercial tenants, community tenants and holiday van owners.

Financial assistance for paying rates

If you are experiencing financial hardship, we can help by:

  • arranging smaller regular payments
  • extending the time for payment, interest free
  • writing off accrued interest
  • deferring payment of rates for aged pensioners against the property estate.

For those affected by COVID-19, we can provide a 12 month interest free period for outstanding rates in Q4 2020 and Q1 2021 where hardship arrangements have been claimed.

If you need assistance paying rates, you can:

  • register by completing our online financial hardship form below
  • contact us on 02 4988 0393 for confidential advice on whether you may be eligible for assistance.

Apply for financial hardship

Contact information
Type of hardship relief * Please select which type of hardship relief you wish to apply for.
Please briefly outline your reason for applying for hardship (max 300 characters).
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