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Update on COVID-19- The safety of our communities, customers and staff is our top priority. We are continuing to monitor daily developments in response to COVID-19. Find out the latest.

Contact Us

General enquiries

Our Administration Building will reopen to the public from Monday 1 June with a COVID-Safe plan in place. We can serve a maximum of 10 people in the foyer at any time. Signs will be in place to inform staff and our community.

You can still access our services over the phone on 02 4988 0255 or email council@portstephens.nsw.gov.au. This will save you time, as well as keeping yourself and our staff safe.

Office Hours: 8:30am to 5pm Monday to Friday (excluding public holidays).

Port Stephens Council Administration Building 
116 Adelaide Street (old Pacific Highway)
Raymond Terrace NSW 2324

Postal address

PO Box 42, Raymond Terrace, NSW, 2324

Phone and fax

Phone: 02 4988 0255
Fax: 02 4988 0130

After hours phone

Phone: (02) 4988 0255


16 744 377 876

Online Services

Council's Online Services offers a personal self-service experience for our community to transact with Council online. The flexibility to transact with Council anytime and anywhere. Current services include:

  • Customer requests or report issues e.g. report a pot hole
  • Pay your rates
  • View your property details
  • Update your details
  • View your development applications
  • Complete applications
  • Order a certificate

How to register for the Online Services?

Complete the Online Services registration form.

How to sign to the Online Services?

Once you have registered visit Online Services and sign in.


council@portstephens.nsw.gov.au or use the general enquiry form below.
If you request a Council service, please use our Online Services and report it form.


Port Stephens Council is committed to protecting your privacy.  We take reasonable steps to comply with relevant legislation and Council policy.

Purpose: Council is collecting this information to provide you with answers to your question to Council.

Intended recipients: Council staff and other government agencies.

Supply:  This information is a statutory requirement.

Consequence of Non Provision: Your application may not be accepted or processed due to a lack of information.

Storage and security:  This document will be saved in Council’s records management system in accordance with Council policy and relevant legislation.

Access:  Please contact Council on (02) 4988 0255 to enquire how you can access information.

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