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Garbage service

All about your red-lidded garbage bin

Council provides a weekly waste collection service to residential and commercial properties.

Properties receive a 240 litre red-lidded bin that is for domestic use only.

To find out when red-lidded bins are collected in your area, view the map of garbage collection zones. If you are unsure of your collection day contact our Customer Service Centre on 1300 734 470

The following items are accepted in your garbage bin

  • food scraps;
  • non-recyclable packaging e.g. plastic bags;
  • plastic bags/garbage bags;
  • green waste;
  • nappies;
  • broken household items that cannot be reused or fixed; and
  • used pizza boxes and other paper and cardboard that is contaminated with food (tissues, paper towel).

Since 1999, your garbage has been taken to the Newline Road Waste Facility at Raymond Terrace where the organic portion (food scraps, green waste etc) is processed into compost through an advanced resource recovery technology - owned and operated by SUEZ environment.

The compost is used as a resource to rehabilitate mine sites around the Hunter Valley. This technology allows Council to divert 50% of the contents of your garbage bin from landfill every year as well as return a natural resource back into the environment.

To learn more about what happens to your waste watch the virtual tour below.

As we use this process, it is important that the items listed below are NOT disposed of in your garbage bin.

Items that CANNOT be disposed of in your garbage bin include

  • gas cylinders, including disposable propane cylinders;
  • batteries including car, rechargeable and single use;
  • chemicals and chemical containers such as pesticides, herbicides, fertilisers, poisons, solvents, motor oils, batteries, gas bottles, acids/alkalis;
  • motor oil and motor oil containers;
  • unwanted medicines;
  • community sharps such as needles and lancets;
  • bulk items such as furniture;
  • building waste;
  • paint or liquid wastes;
  • mobile phones;
  • printer/toner cartridges;
  • tyres; and
  • fluorescent tubes and compact fluoro tubes.

To find out the correct disposal methods for each of these items download the Get Sorted Waste App or check the hazardous waste page.

Correct bin etiquette

Placing your bins out on the kerb is simple enough, but like most things there are some tips. Presenting your bin correctly not only allows us to provide a quicker and quieter service, it also ensures that your bin is emptied every time. Residents must ensure that:

  • their bin is not overflowing;
  • bins which weigh 70kg + are unable to be serviced by the truck;
  • bins are spaced 1m apart to allow the bin grab to pick them up.

To find out more about bin etiquette download the Waste Services Brochure

Additional services for holiday properties

Council offer additional garbage and recycling bin collections for holiday properties for the 2018/19 summer holiday period, in order to accommodate increased volumes of waste at this time.

The service runs for a set period of 8 weeks, from 10 December 2018 to 1 February 2019.

Conditions are outlined below:

  • Extra servicing of bins will be available for the set 8 week period only
  • The service is run in addition to the existing waste collection service, meaning:
    • Red lidded bins usually collected once per week will receive an extra collection, resulting in two collections per week.
    • Yellow lidded recycling bins usually collected once per fortnight will receive an extra collection, resulting in one weekly collection.
  • The cost of the service is $90 for each red lidded bin for the entire 8 week period and $45 for each yellow lidded bin for the entire 8 week period.

If you're interested in this service, please contact Council's Waste Services Team for an application before 26 November 2018

Frequently asked questions

For new or additional garbage services please contact our Customer Service Centre on (02) 4988 0255.

Please contact the Waste Customer Call Centre on 1300 734 470.

Residents can take excess waste to the Council operated Waste transfer Station at Salamander Bay or the privately owned waste facility at Newline Road, Raymond Terrace. Find out the Waste transfer Station at Salamander Bay operating hours, fees and what types of waste are accepted.

Alternatively, you can utilise your kerbside collections by calling 1300 734 470.

Find out ways how you can recycle over Christmas by viewing our 12 days of sustainable Christmas tips.

To find out more about services to help elderly or sick residents who require assistance with their bins download our Wheel Out Wheel In Flyer.