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Update on COVID-19- The safety of our communities, customers and staff is our top priority. We are continuing to monitor daily developments in response to COVID-19. Find out the latest.

During an emergency

For extra information on what to do in specific emergencies, see below.

Evacuation

When deciding whether to stay or leave, it’s important to follow any emergency warnings. You may receive an evacuation warning or order:

If you have time and it’s safe to do so, lock doors and windows, unplug appliances and turn off power, gas and water.

Where to go during an emergency

If you cannot return to your home during an emergency, you should:

What to do during

The NSW Rural Fire Service (NSW RFS) is the lead emergency agency for bushfires — find out what to do during a bushfire.

If you see a fire unattended, call Triple Zero (000). If you are deaf or have a speech or hearing impairment, call 106.

Key actions during bushfires:

Council's role:

The NSW State Emergency Service (SES) is the lead emergency agency for floods — find out what to do during a flood.

Call NSW SES on 132 500 if you:

  • are trapped by floodwaters
  • need assistance when floodwater is threatening your property
  • require resupply of essential supplies if your property is isolated.

Key actions during a flood:

Council's role:

  • During a flood, our role is to assist the emergency agencies such as the SES and NSW Police.
  • After a flood, we lead the clean up and coordinate repairs to public assets like roads, parks, drainage and trees.

What we're doing to reduce flood risk:

  • We investigate the risk of flooding and prepare for future floods through land use planning, development control and flood mitigation works.
  • While we can't predict exactly when, where or how bad the next flood will be, we can estimate the likelihood of different sizes of floods and their consequences so we can plan ahead.
  • We are constantly working on updating and improving our understanding on flood risk in Port Stephens through the NSW Government's Floodplain Management Program.

The NSW State Emergency Service (SES) is the lead emergency agency for storms — find out what to do during a storm.

Call NSW SES on 132 500 if you:

  • are trapped by floodwaters
  • need assistance when floodwater is threatening your property
  • require resupply of essential supplies if your property is isolated.

Key actions during storms:

Council's role:

  • Before a storm, we investigate the risk of storm damage and prepare for future weather events. Although we can't predict exactly when, where or how big the next storm will be, we can estimate the likelihood of their consequences so we can plan ahead.
  • During a storm, our role is to assist the emergency agencies such as the SES and NSW Police.
  • After a storm, we lead the clean up and coordinate repairs to public assets such as roads, parks, drainage and trees.