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Update on COVID-19- The safety of our communities, customers and staff is our top priority. We are continuing to monitor daily developments in response to COVID-19. Find out the latest.

We're committed to providing a quality service to our website users we make every attempt to ensure accuracy, currency and reliability of the data on this site. However, changes in circumstances after the time of publication may impact the quality of this information. It's the responsibility of the user to make their own inquiries about the correctness of the information found.

Confirmation of the information may be obtained by contacting us at Council.

Port Stephens Council's social media house rules and user terms

Port Stephens Council’s Twitter, Facebook, LinkedIn and Instagram (social media) accounts are online group messaging services. We encourage you to follow us on Twitter and Instagram, to 'like' and follow our Facebook page and to connect with us on LinkedIn. We want to let our community know what we're doing and what's happening as early as possible and in a range of accessible formats. Our social media accounts allow us to get information to our community immediately and accurately. Our pages supplement information from our website and share information from other accredited pages.

What to expect from us

Social media allows two-way communication and we welcome your comments and general inquires on our social media pages as tweets, comments, and direct messages (DMs). We have a dedicated team of employees behind our accounts and we respond to all the DMs we receive through these platforms, in line with our commitment to a customer-first philosophy. Our pages are monitored mainly during business hours, but we do our best to reply to all as quickly as possible. Depending on the nature of your inquiry, sometimes there can be a delay in us providing a full response if we need to seek advice from an employee with more specialised knowledge - thank you for being patient with us!

You can also contact Port Stephens Council via council@portstephens.nsw.gov.au, phone 02 4988 0255 (business and after hours), fax 02 4987 3612, online, or in writing at PO Box 42, Raymond Terrace NSW 2324. Our social media pages are all public, so please make sure you don't post anything on pages that contains personal or sensitive information, or names a council employee or councillor.

What we expect from you

In order to ensure our page is friendly and welcoming for all visitors, we ask that you:

  • Be respectful of other people and their opinions
  • Do not harass, abuse or threaten other visitors to the site
  • Do not post comments that are likely to offend other people, particularly in reference to a person's race, age, gender, sexuality, political leaning, religion or ability
  • Do not use obscene or offensive language
  • Do not post defamatory comments
  • Do not post the same comment more than once
  • Do not repeatedly post information which is factually inaccurate and may mislead other people
  • Do not promote anything that may constitute spam, such as commercial interests, solicitations, advertisements or endorsements of any non-governmental agency
  • Do not reveal any personal or sensitive information about other people on our pages, including naming Council employees
  • Protect your personal privacy by not including email addresses, phone numbers or home addresses in public posts or comments.

Any posts or comments that violate these terms will be deleted.

We reserve the right to hide or delete any comment on any posts on Port Stephens Council social media pages.

Any person who repeatedly violates these guidelines will be banned from Port Stephens Council's Facebook, Instagram and/or Twitter page.

We support the Facebook Terms of Service and the privacy policies of Twitter, Facebook and Instagram, and LinkedIn and we request visitors to our pages do the same.

Local government elections

Restrictions on access to and content placed on our social media platforms relating to local government elections may be put in place at times. This is to ensure our compliance with the requirements of various legislation including, but not limited to, the Local Government Act 1993. Inappropriate content may be removed.

Social media use disclaimer

Although we take care in producing and protecting the content for Facebook, it does not guarantee that the information is accurate, complete or current, and that the data is free from defects. Port Stephens Council does not accept any responsibility to you if you incur any loss or damage (however it was caused) in connection with the use of Facebook, Twitter or any website it links to.  In addition, Council makes no guarantee of any kind and no legal contract or relationship between the Council and any person or entity is to be inferred from the use of or information on the Twitter and Facebook sites, nor Linkedin, Pinterest or Instagram sites.

Participation in Port Stephens Council's social media forums is done at your own risk with you taking personal responsibility for your comments, your username and any information provided.

No user should rely on the information but instead should check for confirmation with the originating or authorising body. Council reserves the right at any time to make such changes as it deems appropriate to that information. Council has no responsibility for the accuracy of any content obtained from this medium and stored by a user in any form.

Any links to external websites and/or non-Port Stephens Council information provided on our social media pages are provided as a courtesy only. They should not be construed as an endorsement by Port Stephens Council of the content or condition or views of the linked materials.

Any advertisement that may appear when viewing our page is not endorsed by Council nor are we directly affiliated with the advertisement unless stated otherwise.

Lastly, the act of Port Stephens Council “liking” or “following” an organisation, business, group, individual person, location or event through social media platforms does not indicate that Port Stephens Council endorses the products, views, activities or services relating to the “liked” or “followed” entity, business or group.

Security of our websites

We apply a range of security controls to protect our websites from unauthorised access. However, you should be aware that:

  • The internet is not a secure medium and communications to and from the website may be intercepted or altered in transit
  • Downloadable files may contain computer viruses, disabling codes, worms or other devices or defects.

Council accepts no liability for any interference with or damage to your computer system, software or data occurring in connection with, or relating to, this web site or its use.

You should take appropriate and adequate precautions to prevent damage to your computer system, software or data:

  • Install and activate security software on your computer. Remember to run regular scans.
  • Update your internet browser software to ensure you are always running the current version.