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Update on COVID-19- The safety of our communities, customers and staff is our top priority. We are continuing to monitor daily developments in response to COVID-19. Find out the latest.

Council is committed to providing a quality service to its users of the website and makes every attempt to ensure accuracy, currency and reliability of the data contained on this site.  However, changes in circumstances after time of publication may impact the quality of this information.  It is the responsibility of the user to make his/her own enquiries about the correctness of the information found.

Confirmation of the information may be obtained by contacting Council staff or by writing to Council.

Port Stephens Council's Social Media House Rules/User Terms

Port Stephens Council’s Twitter and Facebook are web-based group messaging services.  Council invites you to follow us on Twitter or to 'Like' our Facebook page.  Our aim is to let you know what is happening in the Port Stephens Local Government area, so Council's social media pages supplement the information contained on Council's website. Where helpful, we respond to social media comments, however our social media channels are monitored in business hours only and tweets, comments and direct messages are not considered formal correspondence.

What to expect from us

We welcome your comments and general enquires only on Council's social media platforms and will reply to all as quickly as possible, though sometimes there will be a delay in providing a full response if we seek advice from a staff member outside of our team.

Tweets, comments, and direct messages through social media are not considered formal correspondence. You should contact Port Stephens Council at council@portstephens.nsw.gov.au, phone 02 4988 0255 (business and after hours), fax 02 4987 3612, online or in writing at PO Box 42, Raymond Terrace NSW 2324 if you have a formal request, comment, question or want to make a compliment or complaint.  Please ensure you do not post any query or complaint that contains personal or sensitive information, or names a council officer or councillor, to social media.

What we expect from you

In order to ensure our page is friendly and welcoming for all visitors we ask that you:

  • Be respectful of others and their opinions.
  • Do not harass, abuse or threaten other visitors to the site.
  • Do not post comments that are likely to offend others, particularly in reference to an individual’s race, age, gender, sexuality, political leaning, religion or disability.
  • Do not use obscene or offensive language.
  • Do not post defamatory comments.
  • Do not post repeat comments continuously.
  • Do not repeatedly post information which is factually inaccurate and may mislead others.
  • Do not promote anything that may constitute spam, such as commercial interests, solicitations, advertisements or endorsements of any non-governmental agency.
  • Do not reveal any personal or sensitive information about others on this page, including naming council officers.
  • Protect your personal privacy by not including email addresses, phone numbers or home addresses in public posts or comments.

Any posts or comments that violate these terms will be deleted.

Any person who repeatedly violates these guidelines will be banned from Port Stephens Council Facebook and/or Twitter page.

We support the Facebook Statement of Rights and Responsibilities and the privacy policies of Twitter and Facebook and we request our visitors to do the same.

Local government elections

Restrictions about access to and content placed on our Facebook sites relating to local government elections may be put in place at times to ensure our compliance with the requirements of various legislation including, but not limited to, the Local Government Act 1993. Inappropriate content may be removed.

Social Media use Disclaimer

Although we take care in producing and protecting the content for Facebook, it does not guarantee that the information is accurate, complete or current, and that the data is free from defects. Port Stephens Council does not accept any responsibility to you if you incur any loss or damage (however it was caused) in connection with the use of Facebook, Twitter or any website it links to.  In addition, Council makes no guarantee of any kind and no legal contract or relationship between the Council and any person or entity is to be inferred from the use of or information on the Twitter and Facebook sites, nor Linkedin, Pinterest or Instagram sites.

Participation in Port Stephens Council's social media forums is done at your own risk with you taking personal responsibility for your comments, your username and any information provided.

No user should rely on the information, but instead should check for confirmation with the originating or authorising body. Council reserves the right at any time to make such changes as it deems appropriate to that information. Council has no responsibility for the accuracy of any content obtained from this medium and stored by a user in any form.

Any links to external websites and/or non Port Stephens Council information provided on our social media pages are provided as a courtesy only. They should not be construed as an endorsement by Port Stephens Council of the content or condition or views of the linked materials.

Any advertisement that may appear when viewing our page is not endorsed by Council nor are we directly affiliated with the advertisement unless stated otherwise.

Lastly, the act of Port Stephens Council “liking” or “following” an organisation, business, group, individual person, location or event through social media platforms does not indicate that Port Stephens Council endorses the products, views, activities or services relating to the “liked” or “followed” entity, business or group.

Security of our websites

We apply a range of security controls to protect our websites from unauthorised access. However, you should be aware that:

  • the internet is not a secure medium and communications to and from the website may be intercepted or altered in transit
  • downloadable files may contain computer viruses, disabling codes, worms or other devices or defects.

Council accepts no liability for any interference with or damage to your computer system, software or data occurring in connection with, or relating to, this web site or its use.

You should take appropriate and adequate precautions to prevent damage to your computer system, software or data:

  • Install and activate security software on your computer. Remember to run regular scans.
  • Update your internet browsing software to ensure you are always running the current version.