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Our response

The safety of our communities, customers and staff is our top priority. Find out about hardship measures and how we're responding to COVID-19.

We're continuing to deliver services valued by our community while doing our bit to keep our community, customers and staff COVID Safe.


We realise that many businesses, ratepayers and residents are currently experiencing significant challenges.

If you are facing financial hardship due to COVID-19, fill out our simple online form or call 02 4988 0255 and one of our friendly staff will contact you to advise how we can help.

Restart Port Stephens

The impacts of COVID-19 present an unprecedented challenge for us now and into the future. As a first line of contact with our community, we have a unique opportunity to support our people and lead Port Stephens.

The Restart Port Stephens plan provides a coordinated framework to manage the short and long term impacts of the pandemic and map our Council's response.

To help us develop the plan, we asked our community how they have coped with the impacts of COVID-19 and how they would like to see us respond. You told us we should: