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Contact Us

General enquiries

Port Stephens Administration building is at:
116 Adelaide Street (old Pacific Highway)
Raymond Terrace NSW 2324

Phone: (02) 4988 0255

Office Hours: 8:30am to 5:00pm Monday to Friday (excluding public holidays).

Postal address

PO Box 42, Raymond Terrace, NSW, 2324

DX address

DX 21406 Raymond Terrace, NSW

Phone and fax

Phone: 02 4988 0255
Fax: 02 4988 0130

After hours phone

Phone: (02) 4988 0255 but for urgent matters outside normal business hours or for emergencies call the SES 132500.


16 744 377 876

Online Services

Council's Online Services offers a personal self-service experience for our community to transact with Council online. The flexibility to transact with Council anytime and anywhere. Current services include:

  • Report issues, request and view service status (e.g. report a pot hole)
  • View your property details and pay rates
  • Update your contact details
  • View your development applications
  • Complete online forms and certificates plus pay for them online

How to register for the Online Services?

Visit the Online Services registration form.

How to sign to the Online Services?

Once you have registered just visit our Online Services sign in page.


council@portstephens.nsw.gov.au or use the general enquiry form below.
If you request a Council service, please use our Online Services and report it form.


Port Stephens Council is committed to protecting your privacy.  We take reasonable steps to comply with relevant legislation and Council policy.

Purpose: Council is collecting this information to provide you with answers to your question to Council.

Intended recipients: Council staff and other government agencies.

Supply:  This information is a statutory requirement.

Consequence of Non Provision: Your application may not be accepted or processed due to a lack of information.

Storage and security:  This document will be saved in Council’s records management system in accordance with Council policy and relevant legislation.

Access:  Please contact Council on (02) 4988 0255 to enquire how you can access information.

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